He used some magic to reveal all of the drivers and put them below. If the dock and drivers are properly installed: you shouldn't see the Selective Suspend in the Advanced properties for the Realtek GBE driver anymore.Īlso, not all of the files for the WD15 dock are listed on the Dell web site. The first thing he told me was that Dell Command Update does NOT update the firmware of the dock, but that you actually have to go to the Dell site and download the firmware file manually and run it manually. The issues are monitors, keyboards, mice, etc stop working randomly and everything has to be powered cycled and jimmed with. We actually had a rep onsite from Dell for 3 days last week to look at all of the issues we have been having with our laptops and the WD15 dock. You guys might find these instructions useful. They weren't for sale yet when I bought my fleet of laptops in 2016. Still working on that one.Īs an option, Cal Digit has a nice USB-C dock that I have tried and it has been nearly flawless. My final issue in which I'm fairly sure the dock is the culprit, is that I have 5 laptops out of 20 that will not accept updates from PDQ Deploy unless I disable and re-enable File and Print sharing in the adapter properties or just do them over the wireless adapter. (To be fair, I have to do this with my Surface dock, once in a great while too.) Pulling the power plug on the dock, waiting 5 seconds and then reconnecting, resolves this issue 99% of the time. Once in awhile we a user may have an issue with a something not coming on at startup.
Amazingly, the Amazon Basics HDMI input to DVI output worked perfectly. We found that some brands were not up to the task.
Running HDMI to DVI was an issue at first but that was due to the cables. We had to upgrade to newer monitors with DisplayPort.
We had those monitor flicker issues, particularly with older monitors. Lots of firmware and driver updates via Dell Command Update later and they are not nearly as finicky as they once were. We struggled for a good year getting these things dialed in. I have a number of these and have managed to surmount most of the problems with them.
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